Shipping policy
Castelia Card Company Shipping Policy
Castelia Card Company currently ships throughout Canada and the United States.
All orders are carefully packaged to help protect trading cards and collectibles during transit. Shipping options and rates are displayed at checkout based on the contents, value, weight, and destination of the order.
Shipping Within Canada
Canada Post Lettermail — Free
Eligible raw trading card orders within Canada qualify for free Canada Post Lettermail shipping.
Estimated delivery: 5–8 business days.
Canada Post Lettermail is an untracked service. Tracking information and delivery confirmation are not available for orders shipped using this method.
Lettermail is intended primarily for eligible lower-value raw card orders.
Canada Post Expedited Lite — $9.99 CAD
Customers may select Canada Post Expedited Lite for $9.99 CAD where available.
Estimated delivery: 1–8 business days.
Expedited Lite provides tracked shipping and is recommended for customers who prefer shipment visibility and additional delivery security.
Free Expedited Lite on Orders $200+
Eligible Canadian orders of $200 CAD or more receive free Canada Post Expedited Lite shipping.
Mandatory Tracked Shipping
Some products are not eligible for Lettermail and must be shipped using a tracked service.
Tracked shipping is mandatory for:
- All graded cards and slabs
- Certain higher-value raw cards
- Orders that exceed Lettermail packaging limitations
- Any order Castelia Card Company determines should be shipped using a tracked service based on its value, quantity, size, or contents
Where tracked shipping is required, the applicable shipping option will be presented at checkout.
Shipping to the United States
Orders shipped to the United States are sent using tracked courier services with calculated shipping rates at checkout.
Current shipping options include:
- DHL Express Worldwide
- FedEx International Connect Plus
Shipping rates and estimated transit times are calculated automatically based on the delivery destination, package specifications, and selected service.
A small handling fee may be included in the calculated shipping rate.
Customs, Duties & Import Charges
United States orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities or the shipping carrier.
Where a service supports prepaid duties, this may be offered during checkout.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, brokerage fees, or import charges.
Castelia Card Company is not responsible for delays caused by customs clearance or border processing.
Tracking
Tracking information is provided for all orders shipped using a tracked service.
Orders shipped through Canada Post Lettermail do not include tracking.
Order Processing
Orders are prepared and shipped as quickly as possible - typically within 2 business days based on current order volume.
Estimated delivery times shown at checkout refer to carrier transit times and may not include order processing time.
Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, service disruptions, customs processing, or other circumstances outside Castelia Card Company’s control.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing an order, please contact us as soon as possible.
Once an order has been fulfilled or transferred to the carrier, we cannot guarantee that the delivery address can be changed.
Lost, Delayed or Damaged Shipments
If a tracked shipment appears significantly delayed, lost, or arrives damaged, please contact us so we can assist with the appropriate carrier investigation or claim where available.
For damaged orders, please provide your order number, a description of the issue, and clear photographs of the item and shipping packaging.
Because Canada Post Lettermail is untracked, shipment scans and delivery confirmation are not available for Lettermail orders.
Contact
For questions regarding shipping or an existing order, please contact Castelia Card Company through our website contact page or by emailing info@casteliacardco.com