Refund policy
Castelia Card Company Return & Refund Policy
All sales are final.
Due to the collectible nature of trading cards, graded cards, sealed products, and other collectibles, Castelia Card Company does not accept returns, exchanges, or change-of-mind cancellations once an order has been fulfilled.
We make every effort to accurately describe and represent the condition of each product. Customers are responsible for reviewing product photos, descriptions, condition information, and order details before completing their purchase.
Damaged, Incorrect or Missing Items
If your order arrives damaged, contains an incorrect item, or you believe there is an issue with your order, please contact us as soon as possible after delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the item and packaging, where applicable
We will review the situation and determine an appropriate resolution.
Trading Card Condition
Raw trading cards are sold according to the condition stated on the product listing and as seen in the photos. Minor manufacturing imperfections, print lines, centering, surface variations, edge wear, or other characteristics consistent with the disclosed condition are not considered grounds for a return or refund.
We do not guarantee that any raw card will receive a particular grade from PSA, CGC, BGS, or any other grading company.
Graded Cards
Graded cards are sold based on the grade and certification shown in the listing. Customers are responsible for reviewing available photographs and certification information before purchase.
Shipping
Castelia Card Company is not responsible for delays caused by the shipping carrier after an order has been transferred to the carrier.
If an order is lost or damaged during shipment, please contact us so we can assist with the appropriate carrier investigation or claim where applicable.
Order Cancellations
Orders may only be cancelled during a 15 minute window before fulfillment at Castelia Card Company’s discretion.
Once an order has been processed or shipped, it cannot be cancelled.
Exceptions Required by Law
Nothing in this policy limits any rights or remedies that customers may have under applicable consumer protection legislation.
Contact Us
Questions or concerns regarding an order can be submitted through our website contact page or emailed to info@casteliacardco.com
Castelia Card Company
All sales final. Buy with confidence.